Man with Van Hammersmith Privacy Policy
This Privacy Policy explains how Man with Van Hammersmith collects, uses, stores, and protects personal data relating to our customers and potential customers in the Hammersmith area. It also sets out your rights under applicable data protection laws, including the UK General Data Protection Regulation UK GDPR and the Data Protection Act 2018.
This Privacy Policy applies to all Man with Van Hammersmith customers and individuals who make enquiries or bookings for our services within the Hammersmith area, whether by phone, online enquiry forms, or any other method of communication.
Data Controller
For the purposes of data protection law, Man with Van Hammersmith is the data controller in respect of the personal data we collect and process about you in connection with our man and van, removals, and related services in the Hammersmith area.
Personal Data We Collect
We may collect and process the following categories of personal data when you contact us, request a quote, or use our services:
Identification and contact details such as your name, address, service address, collection and delivery addresses, and general location information within the Hammersmith area.
Communication details such as the content of your messages to us, details of your enquiries, booking notes, and any instructions you provide relating to your move or transport.
Service and transaction details such as records of quotes provided, bookings made, dates and times of services, items to be moved, and any associated pricing, invoices, and payment information. Please note that if we use third party payment processors, we do not receive or store full payment card details.
Technical and usage information such as information provided when you use any online forms on our website, including date and time of enquiry and basic device or browser information, where this is necessary for security or to ensure proper functioning of our site.
Lawful Basis for Processing Your Data
We process your personal data only where we have a lawful basis for doing so under UK GDPR. The main lawful bases we rely on are:
Contract We process your data where it is necessary to take steps at your request before entering into a contract with you, such as providing a quote, and to perform a contract with you, such as fulfilling a booked man and van or removals service.
Legal obligation We may process your data where necessary for compliance with legal obligations, for example, accountancy, tax, and record keeping requirements.
Legitimate interests We may process your data where this is necessary for our legitimate business interests, provided that these interests are not overridden by your rights and freedoms. These interests may include managing our relationship with you, improving our services, responding to your queries, ensuring the security of our systems, and defending or establishing legal claims.
Consent In limited circumstances, we may rely on your consent, for example, where you specifically agree to receive optional marketing communications. Where we rely on consent, you can withdraw it at any time by contacting us using the details provided in this Privacy Policy or by using any unsubscribe or opt out method we provide.
How We Use Your Personal Data
We may use your personal data for the following purposes:
To provide quotes, estimates, and information regarding our man and van services in Hammersmith.
To confirm, manage, and carry out your bookings and removals, including planning routes, allocating vehicles and staff, and completing collections and deliveries.
To communicate with you before, during, and after the provision of services, including sending booking confirmations, reminders, updates, and follow up messages relating to your service.
To issue invoices, process payments through our chosen payment processors, and maintain necessary financial and transaction records.
To respond to your queries, feedback, or complaints and to resolve any issues that arise in relation to our services.
To maintain and improve the quality, safety, and security of our services and our business operations.
To comply with applicable legal, regulatory, and tax requirements.
Data Sharing and Processors
We may share your personal data with selected third parties where this is necessary for the purposes described in this Privacy Policy. These third parties may act as data processors on our behalf and must only process your data in accordance with our instructions and applicable law.
These third parties may include:
Payment processing providers that handle transactions and payments made for our services. In such cases, your payment details are processed directly by the payment provider and are subject to their own security measures.
IT, hosting, and website service providers who support the operation, maintenance, and security of our website, online forms, and communication systems.
Professional advisers such as accountants or legal advisers, where necessary for our legitimate interests and to comply with legal obligations.
We may also need to disclose personal data to law enforcement agencies, regulators, courts, or other public authorities where we are legally required to do so or where this is necessary to establish, exercise, or defend legal claims.
We do not sell your personal data to third parties.
Data Retention
We will retain your personal data only for as long as is reasonably necessary for the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements.
In general, we will keep your core customer and service records for a period necessary to meet legal and tax obligations and to deal with any enquiries or disputes relating to the services we have provided in the Hammersmith area. Enquiry data relating to quotes or bookings that do not go ahead may be retained for a shorter period, unless there is a specific reason or legal requirement to keep it for longer.
When we no longer need your personal data, we will take appropriate steps to delete it or anonymise it so that you can no longer be identified from it.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures may include access controls, secure storage, and limiting personal data access to those who have a business need to know it.
While we take reasonable steps to safeguard your personal data, no system can be completely secure. You are responsible for ensuring that any personal data you send to us is transmitted securely and for notifying us promptly if you suspect any misuse of your data relating to our services.
Your Data Protection Rights
Under UK data protection law, you have a number of rights in relation to your personal data. These include:
Right of access You have the right to request confirmation as to whether we process your personal data and to request a copy of the personal data we hold about you.
Right to rectification You have the right to request that inaccurate or incomplete personal data we hold about you is corrected or completed.
Right to erasure In certain circumstances, you have the right to request that we delete your personal data, for example, where it is no longer necessary for the purposes for which it was collected or where you have withdrawn consent and there is no other lawful basis for processing.
Right to restriction of processing You have the right to request that we restrict the processing of your personal data in certain situations, such as where you contest the accuracy of the data or object to our processing.
Right to object You have the right to object to our processing of your personal data where we are relying on legitimate interests as our lawful basis, including any direct marketing activities.
Right to data portability In certain circumstances, you have the right to receive the personal data you have provided to us in a structured, commonly used, and machine readable format and to request that we transmit it to another controller, where this is technically feasible.
You can exercise your rights at any time by contacting us using the contact method you used to arrange your service or by otherwise getting in touch with Man with Van Hammersmith and clearly stating your request. We may need to verify your identity before responding, in order to protect your data.
International Transfers
Where we use processors or service providers located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with data protection law, such as using contracts that incorporate standard data protection clauses.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer in the Hammersmith area. Any updated version will be effective as soon as it is made available. You should review this Privacy Policy periodically to stay informed about how we handle your personal data.
Contact and Complaints
If you have any questions about this Privacy Policy or how we process your personal data, or if you wish to exercise any of your data protection rights, please contact Man with Van Hammersmith using your usual communication channel with us or by referring to the contact details provided on our website or service materials.
You also have the right to lodge a complaint with the UK Information Commissioner's Office if you are unhappy with how we have handled your personal data. We would, however, appreciate the chance to address your concerns directly before you approach the regulator, so we encourage you to contact us in the first instance.
