Man with Van Hammersmith Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Hammersmith provides man and van and related removal services within the United Kingdom. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following definitions apply:
Customer means the individual, company or organisation booking or receiving the services.
Services means any man and van, removal, transport, loading, unloading, packing, or associated services provided by us.
Goods means the items, belongings, furniture or materials that you ask us to transport or handle.
We, us, our means Man with Van Hammersmith, operating as a removal and transport service provider in the UK.
2. Scope of Services
We provide man and van and removal services, including collection, transport and delivery of Goods, within our service area and to other locations in the UK by agreement. The precise scope of the Services for each booking will be confirmed at the time of quotation and acceptance.
Unless expressly agreed in writing, our Services do not include: disconnection or reconnection of appliances, dismantling or reassembly of complex furniture, removal of doors or windows, specialist lifting, or handling of items that require specialist equipment or certification.
3. Booking Process
3.1 Bookings can be made by the Customer by contacting us and providing full and accurate details of the required Services, including collection and delivery addresses, access details, dates and times, and a description and approximate volume of Goods.
3.2 All bookings are subject to availability. We will confirm acceptance of your booking and the agreed price verbally or in writing. A booking is not considered confirmed until we have issued confirmation.
3.3 The Customer is responsible for ensuring that all information provided is complete and accurate. If the information is incorrect or incomplete, we may amend the price, change the service details or, where necessary, cancel the booking.
3.4 We reserve the right to refuse any booking at our discretion, including where we consider that the Goods are unsafe, unlawful, or unsuitable for transport.
4. Quotations and Pricing
4.1 Quotations are based on the information provided by the Customer, including the size and quantity of Goods, required vehicle size, manpower, distance of travel, access conditions, and any additional services requested.
4.2 Unless otherwise specified, quotations are exclusive of congestion charges, tolls, parking charges and similar costs, which may be added where applicable.
4.3 If the actual work differs from that described when the quotation was given, including due to additional Goods, poor access, waiting time or delays caused by the Customer, we may adjust the price to reflect the additional time, mileage, labour or costs incurred.
4.4 Quotations are valid for a limited period as notified at the time of issue. We may withdraw or revise a quotation at any time before acceptance.
5. Payments
5.1 Unless agreed otherwise, payment for the Services is due on completion of the job on the day of service. We reserve the right to request full or partial payment in advance, especially for larger or longer-distance moves.
5.2 We may accept various methods of payment. Any accepted methods and any additional conditions, such as deposits, will be advised at the time of booking.
5.3 If payment is not made when due, we may charge interest on overdue amounts at the statutory rate and may withhold release of Goods until payment is received in full.
5.4 The Customer is responsible for all charges arising from the Services, including any additional charges resulting from incorrect information or delays caused by the Customer.
6. Cancellations and Changes
6.1 If the Customer wishes to cancel or postpone a booking, they must notify us as soon as possible.
6.2 We reserve the right to apply the following cancellation charges:
a. No charge if cancelled with more than 48 hours notice prior to the agreed start time.
b. A reasonable percentage of the agreed price if cancelled within 48 hours but more than 24 hours before the agreed start time.
c. Up to 100 percent of the agreed price if cancelled within 24 hours of the agreed start time or on arrival at the collection address.
6.3 If the Customer requests changes to the date, time, destination, or scope of the Services, we will use reasonable efforts to accommodate these changes but cannot guarantee availability. Changes may result in an adjustment to the price.
6.4 We may cancel or postpone a booking if we are prevented from carrying out the Services by circumstances beyond our reasonable control, including severe weather, road closures, accidents, vehicle breakdown, industrial action, or where the safety of our staff, vehicle or third parties would be compromised. In such cases, our liability will be limited to refunding any advance payment for Services not provided, and we shall not be liable for consequential loss.
7. Customer Responsibilities
7.1 The Customer must ensure that:
a. Adequate access is available at collection and delivery addresses for our vehicle and staff.
b. Any parking arrangements or permits required are organised in advance, unless otherwise agreed.
c. All Goods are properly packed, secured, and ready for transport, unless we have agreed to provide packing services.
d. Fragile, valuable or delicate items are clearly identified to our staff before loading.
e. All Goods to be transported are lawful and do not include any prohibited or dangerous items.
7.2 The Customer or an authorised representative must be present at collection and delivery addresses to supervise and confirm which Goods are to be moved, provide instructions, and sign any relevant documentation.
7.3 The Customer is responsible for protecting floors, walls and fixtures at both collection and delivery addresses, unless we have expressly agreed to provide protective materials.
7.4 If the Customer fails to fulfil these responsibilities, we may refuse to carry out all or part of the Services, or may apply additional charges to cover any resulting delays, extra work or costs.
8. Goods We Will Not Carry
8.1 We do not carry:
a. Hazardous, explosive, corrosive or flammable materials.
b. Illegal items or items obtained unlawfully.
c. Live animals, plants requiring special conditions, or perishable goods that may deteriorate during transport.
d. Cash, jewellery, precious metals, valuable documents, works of art or antiques of high value unless we have agreed in advance in writing.
8.2 If we discover such items amongst the Goods without prior agreement, we may remove or refuse to transport them, and we will have no liability for any loss or damage arising from such refusal.
9. Waste Regulations and Disposal
9.1 We comply with applicable UK waste and environmental regulations. We are not a general waste collection service and will not remove household or commercial refuse except as part of an agreed clearance service.
9.2 Where we agree to remove items for disposal or recycling, the Customer confirms that they have the right to dispose of those items and authorises us to transport them to an appropriate facility or handler.
9.3 We will not carry or dispose of controlled, clinical, hazardous or regulated waste. The Customer is responsible for ensuring that no such waste is presented for collection.
9.4 Any additional costs incurred for lawful disposal of items, including charges levied at waste or recycling facilities, may be added to the Customer’s invoice.
10. Liability and Insurance
10.1 We will take reasonable care in handling and transporting the Goods. However, our liability is subject to the limitations set out in this section.
10.2 Our liability for loss of or damage to Goods, arising from our negligence or breach of contract, shall be limited to a reasonable value per item or per job, as specified at the time of booking or, if not specified, to a fair market value subject to an overall cap.
10.3 We will not be liable for:
a. Loss or damage arising from the Customer’s failure to adequately pack, secure or protect Goods.
b. Loss or damage to fragile or delicate items, including glass, mirrors, and electronics, unless professionally packaged and clearly identified.
c. Damage to Goods or property caused by inherent defects, wear and tear, deterioration, or pre-existing damage.
d. Loss of data or software from computers or electronic devices.
e. Indirect or consequential loss, including loss of profit, loss of use, or loss of opportunity.
10.4 If we are asked by the Customer to carry out work against our advice, including moving items likely to cause damage to property or Goods, we may do so entirely at the Customer’s risk and we will not be liable for resulting damage.
10.5 The Customer must notify us of any loss or damage as soon as reasonably practicable and, in any event, within a reasonable period after the Services are completed. We may require evidence such as photographs, receipts or reports to assess any claim.
11. Parking, Access and Waiting Time
11.1 The Customer is responsible for providing suitable parking arrangements for our vehicle at both collection and delivery addresses. Any parking charges or penalties incurred as a direct result of inadequate arrangements or instructions will be added to the Customer’s invoice.
11.2 If access is restricted or unsuitable for the agreed vehicle size, we may need to use a smaller vehicle or alternative method, and additional charges may apply.
11.3 Waiting time caused by the Customer, including delays with keys, paperwork, or access to premises, may be charged at our standard hourly rate.
12. Customer Property and Property Damage
12.1 The Customer should ensure that all items not intended for transport are clearly identified and kept separate from those to be moved.
12.2 We will take reasonable care not to damage property such as walls, floors, doors or fixtures. Where damage occurs due to our negligence, our liability will be limited to repair or reasonable compensation, taking into account fair wear and tear and pre-existing condition.
12.3 We reserve the right to refuse to manoeuvre Goods in situations where, in our reasonable opinion, doing so would be likely to cause damage to the Goods or the property, unless the Customer instructs us to proceed at their own risk in writing or clearly verbally documented at the time.
13. Complaints
13.1 If you are dissatisfied with any aspect of our Services, you should raise the issue with our staff at the time of the move where possible, so that we can attempt to resolve the matter immediately.
13.2 If the matter cannot be resolved on the day, you should submit a detailed complaint to us within a reasonable time after completion of the Services, providing all relevant information and evidence.
13.3 We will investigate any complaint promptly and aim to provide a response within a reasonable period. Any remedies or goodwill gestures offered will be at our discretion, taking into account the terms of this agreement and applicable law.
14. Data Protection and Privacy
14.1 We collect and use personal information from Customers for the purpose of providing and administering our Services, including managing bookings, processing payments and handling communications.
14.2 We will keep your personal information secure and will not share it with third parties except where required to provide the Services, comply with legal obligations, or with your consent.
14.3 By using our Services, you consent to our use of your personal information in accordance with this clause and any applicable privacy notices we may provide.
15. Amendments to these Terms
15.1 We may amend these Terms and Conditions from time to time. Any updated version will apply to new bookings made after the date of publication or notification.
15.2 The Terms and Conditions in force at the time of your booking will govern that booking unless we agree otherwise in writing.
16. Severability
16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, the remaining provisions will continue in full force and effect.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of our Services, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
By confirming a booking with Man with Van Hammersmith or using our Services, you acknowledge that you have read, understood and agree to these Terms and Conditions.
